Returns policy

If you are not 100% satisfied with your product, we are happy to offer a return and refund or exchange, subject to the terms below.

Our standard return policy allows eligible products to be returned within 30 days of delivery. Products must be returned in a new, unworn and unused condition, with the original packaging and tags where applicable.

Items purchased from the Clearance collection cannot be returned for a change of mind unless they are damaged, defective or otherwise covered by applicable consumer law.

We aim to process approved refunds within 5–10 working days of receiving the returned item into our returns department. Please be aware that processing may take longer during particularly busy periods.

Nothing in this policy limits or excludes any statutory consumer rights that apply to you.

30-Day Return Window

For eligible customers, you have 30 days from the date you receive your item to request a return.

The 30-day return period is our voluntary returns policy and applies in addition to any statutory rights that may apply in your country.

Eligibility for Returns

To be eligible for a standard change-of-mind return, your item must be:

• Unworn or unused
• In its original condition
• With tags attached where applicable
• In its original packaging
• Accompanied by a receipt or other proof of purchase

Products that have been used for their intended sporting purpose will generally not qualify for a standard change-of-mind return.

Important: Returns sent without prior approval will not be accepted.

Return Shipping

For standard change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise stated or required by applicable law.

We strongly recommend that you:

• Use a trackable or guaranteed delivery method
• Keep proof of postage
• Ensure the item is securely packaged

We are not responsible for items that are lost or damaged during return shipping where appropriate proof of postage or tracking has not been retained.

Where a product is confirmed to be defective, damaged or incorrectly supplied, return arrangements will be handled in accordance with the applicable consumer rights and the circumstances of the case.

Regional Return Policies

United Kingdom

Customers in the United Kingdom can return eligible products within 30 days of delivery for a change of mind, provided the product meets the return eligibility requirements above.

For defective, damaged or incorrectly supplied products, please contact us as soon as possible. Your statutory consumer rights continue to apply.

European Union

Customers in the European Union can return eligible products within 30 days of delivery under our standard returns policy.

14-Day Cooling-Off Period

For online purchases made by consumers in the European Union, you have a statutory 14-day right to cancel your purchase without giving a reason. The 14-day period begins when you receive the goods.

Our 30-day return policy extends the voluntary change-of-mind return period beyond the statutory 14-day cooling-off period.

The product must still meet the applicable return requirements. During the statutory cooling-off period, EU rules also allow consumers to handle goods only to the extent necessary to establish their nature, characteristics and functioning.

Defective or Non-Conforming Products

EU customers have statutory rights where products are faulty, defective or do not conform to the contract.

EU consumer law provides a minimum 2-year legal guarantee for goods, although individual EU countries may provide additional or longer protection. Depending on the circumstances, the customer may be entitled to repair, replacement, a price reduction or a refund.

Our 30-day standard returns policy does not limit these statutory rights.

United States

For customers in the United States, our standard 30-day change-of-mind return policy does not apply.

We accept returns for defective, damaged or incorrectly supplied products reported within 30 days of delivery.

Where a product is confirmed to be defective, damaged or incorrectly supplied, we will, where appropriate:

• Exchange the product for the exact same item where available; or
• Provide an alternative replacement where the original item is unavailable; or
• Issue a refund where a suitable replacement is not available.

This policy does not affect any mandatory consumer rights that may apply under applicable federal or state law.

Canada

For customers in Canada, our standard 30-day change-of-mind return policy does not apply.

We accept returns for defective, damaged or incorrectly supplied products reported within 30 days of delivery.

Where a product is confirmed to be defective, damaged or incorrectly supplied, we will, where appropriate:

• Exchange the product for the exact same item where available; or
• Provide an alternative replacement where the original item is unavailable; or
• Issue a refund where a suitable replacement is not available.

This policy does not affect any mandatory consumer rights that may apply under applicable Canadian federal or provincial law.

South America

For customers in South America, our standard 30-day change-of-mind return policy does not apply.

We accept returns for defective, damaged or incorrectly supplied products reported within 30 days of delivery.

Where a product is confirmed to be defective, damaged or incorrectly supplied, we will, where appropriate:

• Exchange the product for the exact same item where available; or
• Provide an alternative replacement where the original item is unavailable; or
• Issue a refund where a suitable replacement is not available.

Consumer protection laws vary between countries in South America. Nothing in this policy is intended to exclude or restrict any mandatory consumer rights applicable in the customer's country.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Damaged in transit;
• Defective;
• Incorrect; or
• Missing an item,

please contact us as soon as possible so that we can resolve the issue promptly.

To assess a damaged or defective product, we may ask you to provide:

• Your order number;
• A description of the issue;
• Photographs of the product;
• Photographs of the packaging; and
• Any other information reasonably required to assess the issue.

For certain products, including padel rackets, we may require photographs or other information to determine whether an issue is a manufacturing defect or damage resulting from impact, misuse, accident or normal wear and tear.

Where a product is confirmed to be defective, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with this policy and applicable law.

Non-Returnable Items

We do not accept standard change-of-mind returns on the following:

• Perishable goods
• Custom or personalised items
• Sports bottles or items with hygiene concerns
• Clearance products, unless damaged, defective or otherwise covered by applicable law

This does not affect any statutory rights relating to faulty, defective or non-conforming products.

Exchanges

Need a different item?

The quickest way is to:

1. Return your current item following our return process.
2. Wait for confirmation that your return has been approved.
3. Place a new order for the replacement item.

Where possible, defective products will be exchanged for the exact same item.

If the exact item is unavailable, we may offer an alternative replacement or refund, depending on the circumstances and applicable consumer law.

Refunds

Once we receive and inspect your return, we will notify you of the refund status.

Where a refund is approved:

• The refund will normally be issued to your original payment method
• We aim to process refunds within 5–10 working days of receiving the returned product
• Your bank, card provider or payment provider may take additional time for the funds to appear in your account

Processing may take longer during particularly busy periods.

For EU statutory withdrawals, refunds will be handled in accordance with applicable EU consumer law.

Clearance Items

Items purchased from our Clearance collection are not eligible for standard change-of-mind returns.

However, Clearance products may still be returned where they are:

• Damaged;
• Defective;
• Incorrectly supplied; or
• Otherwise covered by applicable statutory consumer rights.

Warranty and Manufacturing Defects

Some products may also be covered by a manufacturer's commercial warranty.

Where a manufacturer's warranty applies, we may need to assess the product and/or submit the claim to the relevant manufacturer.

Normal wear and tear, accidental damage, impact damage, misuse, abuse or damage caused by failure to follow the manufacturer's instructions will generally not be considered manufacturing defects.

Manufacturer warranties do not replace or limit any statutory consumer rights that apply to you.

Important Consumer Rights

This policy is intended to operate alongside applicable consumer protection legislation.

Where the law in the country where you purchased the product provides rights that are more favourable than those described in this policy, the applicable statutory rights will take precedence.

In particular:

• EU customers retain their statutory 14-day right of withdrawal for eligible online purchases.
• EU customers retain their statutory rights relating to faulty or non-conforming goods, including the applicable minimum 2-year legal guarantee.
• Customers in the United States, Canada and South America retain any mandatory consumer rights applicable under the laws of their country, state or province.

How to Request a Return

Returns must be approved before being sent back to us.

To request a return, please contact our customer service team with:

• Your order number;
• The product you wish to return;
• The reason for the return; and
• Photographs where the return relates to damage or a defect.

We will then provide the appropriate return instructions.

Returns sent without prior approval may be refused or may experience delays in processing.

Return Policy Summary

Region	Standard Change-of-Mind Returns	Defective / Damaged Products
United Kingdom	30 days	Statutory rights apply
European Union	30 days	Statutory rights apply, including minimum 2-year legal guarantee
United States	Not offered	30 days
Canada	Not offered	30 days
South America	Not offered	30 days

Last updated: August 2026

To request a return, please log in to your account to request a return.